Terms & Conditions

General terms & Conditions           


In respect to business relations of all types between The Grifters ltd and its customers, the following general terms and conditions of business hold true in their legally valid versions, respectively. Different conditions or general business practices of the customer have no legal validity unless a written agreement has been negotiated elsewhere. All offers – whether they be transacted by telephone, Internet, e-mail or in any other form – only become legally binding for The Grifters ltd if they have been confirmed in writing, or if the goods have been delivered and/or an invoice has been delivered. The Grifters reserves the right to deny the promised service subsequent to determining that the goods are no longer available, both after contractual settlement and also although a corresponding hedging transaction has been concluded. In such a case, the customer will be notified immediately. All reciprocations and considerations of any kind provided by the customer beforehand will be reimbursed without delay. It is then excluded that further legal claims be raised by the customer against The Grifters ltd.


Wep Page Content


All the content in the web page, which might show on act of breaking the law, is only used for documenting and journalist purposes and was send to The Grifters ltd. anonymously.  The Grifters ltd does not support or instigate any illegal activities.


Contractual languages and contract conclusion


The contractual language is English.
The products shown in the online shop are not a legal binding product offering but a non-binding online catalogue. By clicking the ordering button at the final step of the ordering process, the seller places a binding ordering of the chosen goods. After placing your order, The Grifters ltd will send a confirmation by email to the customer that the order was received. The order confirmation does not yet constitute a binding contract of sale. It is merely for your information, to let you know that The Grifters ltd have received your order. A binding contract of sale shall come into being when The Grifters ltd confirms the product shipping.



All the payments are processed by "Wirecard Bank" AG and PayPal. As such both companies act as a 'controller' as defined in Article 4 (7) GDPR . You can find both statements here:

PayPal: https://www.paypal.com/bg/webapps/mpp/ua/privacy-prev 

Wirecard Bank AG: https://www.wirecardbank.com/GDPR 




All prices are in Euro. You will be charged the prices stated in our online shop at the time your order has been placed. Prices do not include shipping. For sure The Grifters ltd will give its very best to avoid any pricing errors, but if there are wrong prices shown, The Grifters ltd has the right to refuse or cancel any incoming orders.


Payment options and shipping costs (only within Europe):


Shipping and Handling
The costs for shipping and handling depend on the country you order from, please check out our flat fees for shipping and handling for further details: http://shop.thegrifters.org/pages/shipping-and-payment-information

Payment Options


Credit Card
We do accept Visa and Mastercard. We need the following information:

  • Credit Card Number
  • CVV2 Number (It’s a three digit code that’s placed on the back of your credit card after your 16 digit credit card number.)
  • Expiry Date

We will only charge the total order amount to your credit card after we actually shipped your order.

Please notice: For security reasons the credit card payments are processed by Paymil.As soon as you entered your credit card information, you will automatically be connected with the Paymill server (https://www.paymill.com/).The transfer of your information and the authentication will be with codification through SSL-Technology. Your information will not be forwarded to us or saved.

You can pay the invoice amount via the online payment service PayPal. To use PayPal, you will need a PayPal account which is linked to your bank account or credit card, so you can pay with only a few clicks.
You can find more information here.


There is no minimum order value.


Shipping information


Your order will be shipped within 3 to 15 business days. The order will be carried out by BG Post (The Bulgarian Post office), DPD or TNT (for express orders), depending on the option you have chosen. The standard deliveries are made by BG Post. The payment has to be done in advance or with credit card. Please do only accept packages if they’re unopened and do not show any signs of damage.
As soon as your order is shipped you will receive a confirmation e-mail from us (only if you provided us with a valid e-mail address while making the order).

You can find more about our "Shipping & Handling policy" here

Cancellation policy


Right of Revocation
You shall be entitled to revoke this contract within fourteen days without citing any reason.

The revocation period shall be fourteen days from the date on which you or a third party indicated by the consumer, who is not the carrier, have taken the latest goods into possession.  To exercise your right of revocation, you must inform us on the basis of an unambiguous declaration (e.g. a letter send by post or e-mail) about your decision to revoke this contract. Please direct your declaration to:

The Grifters ltd.

Hristo Smirnenski blvd. 7

Sofia 1164



You shall use the included model revocation form, which is not required by law. You can request it at shop@thegrifters.org . If you do so, we will immediately (e.g. by e-mail) send you an acknowledgement of receipt of such revocation.

To observe the revocation period it is sufficient to send a notification concerning the exercise of the right of revocation before the end of revocation period.

Consequences of revocation

If you revoke this contract, we must refund all payments we have received from you, including the delivery costs (excluding additional costs which arise if you have chosen another kind of delivery as the favorable standard ("Regular Shipping"), delivery offered through us), immediately and within fourteen days from the date on which we received your notification concerning your revocation of this contract. For the repayment we will use the same payment method you have used for the initial transaction, unless it was expressly entered into another agreement with you; in no case shall we charge you additional amounts because of this repayment. We may refuse the repayment until we receive the goods or until you supplied evidence of having sent back the goods, whichever is the earlier.

In every case, the goods have to be send back or hand over from the date on which you communicate your revocation of this contract to us, without delay and within fourteen days at the latest. The revocation period is kept, if you send back the goods before the end of the revocation period of fourteen days. If you add a receipt of the shipping costs to your return package, we will then refund the amount for the shipping costs up to a value of 15 €. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

End of cancellation policy.


Voluntary right of return within 14 days after receipt of the goods


For all purchases we provide, besides the legal right of revocation, a voluntary right of return within 14 days after receipt of the goods. With this right of return you are also able to rescind the contract after the end of the revocation period of 14 days (see the cancellation policy above) by sending back the goods within 14 days after receipt (revocation period begins the day after you received the goods) to the following address:

The Grifters ltd.

Hristo Smirnenski blvd. 7

Sofia 1164


To observe the revocation period, it is sufficient to send back the goods in time. If you add a proof of the shipping costs to your return package, we will then refund the money for the shipping costs up to a value of 15 €.

For the repayment we will use the same payment method you have used for the initial transaction, unless it was expressly entered into another agreement with you; in no case shall we charge you additional amounts because of this repayment. We may refuse the repayment until we receive the goods or until you supplied evidence of having sent back the goods, whichever is the earlier.

Your legal right of revocation will not be affected by the exercise of our supplementary, voluntary right of revocation and will remain irrespective of this. Before the end of the legal revocation period, the contained statutory regulations shall apply exclusively. Furthermore, the contractually granted voluntary right of return does not restrict your legal right of warranty, which remains preserved for you without limitation.




There is a right of warranty on all goods of our shop. On receiving the ordered items, the customer shall examine the goods in order to ensure that they are complete and that there are no defects. This examination shall be effected as soon as possible. Should a loss or defect be ascertained, the customer shall immediately serve a notice of defect. To apply the warranty term , the shall inform us with in 2 months of the purchase. If  the customer informs us 6 months after the purchase , he need to prove that the defect existed at the time of the purchase. 

The warranty period shall be a period of two years after the goods are delivered to the customer.

In the case of defective goods, the customer is entitled to claim at his discretion either the removal of the defective part or delivery of a product which is free of defects. The Grifters ltd is entitled to refuse the kind of replacement chosen by the customer, if the kind of replacement requires unreasonable expense.


Reservation of proprietary rights

All of our deliveries and performances occur under proprietary right. Until the delivered products have been paid for in full by the customer they remain the property of The Grifters.




The Grifters is liable in cases of positive breach of obligation, culpa in contrahendo, delayed performance, subsequent impossibility of performance, tortuous act as well as due to other legal reasons in cases of intent and gross negligence. The Grifters is also liable in the event of injury to life, limb and health and in cases of slight negligence. In case of culpable breach of contractual cardinal or fraud as well as in cases of claims for compensation, The Grifters is liable within the framework of legislation. Only in cases of a breach of cardinal obligations, the liability is limited to typical, foreseeable damage. Consequential damages are excluded to that extent. In cases of delayed performance, the customer is entitled either to compensation in damages or to rescind the contract.

Provider identification


The Grifters ltd.

Hristo Smirnenski blvd. 7

Sofia 1164

Phone: +359 2 418 8275

VAT: BG202774007

Address for complaints / Service and returned items

The Grifters ltd.
Hristo Smirnenski blvd.7

Sofia 1164


Phone: +359 2 418 8275


Data protection

The Grifters ltd collects and stores customer data for the process of ordering and delivering and also to provide you with information material in the future. The customer data are stored for the maintenance of a customer database for an indefinite period of time. The Grifters ltd will not transfer this customer data to a third party.

If you do not wish to receive further publications from The Grifters ltd, please notify us of your wishes at any time in writing to: The Grifters ltd, Hrsito Smirnenski blvd.7, Sofia 1164, Bulgaria or by email to shop@thegrifters.org


What are cookies?
Cookies are small text files, which are saved on your computer or mobile when you browse a website. They enable our website to be displayed properly, help us show you products, which you might be interested in and overall make browsing our website easier for you. Our cookies cannot be used to identify you as a person.

Which types of cookies do we use?

  1. Obligatory cookies
    Those cookies are absolutely indispensable in order for our website to work. They remember, for example, which items you have placed in your shopping cart, while you continue shopping.
  1. Tracking cookies
    Tracking cookies are used to remember how you got to a website. They are set by, for example, search comparison engines, when you click on a link to our website.
  1. Retargeting cookies
    Retargeting cookies help to adjust the advertisements you see to your preferences and thereby make them more relevant to you. In order to do that, these cookies save information such as the products you have been looking at lately.

More information on individual cookies:

Google analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

On this website we make use of Social Plugins (“plug-ins”) of the social network Facebook, property of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). These plug-ins are made visible by the Facebook logo or a reference to Facebook. An overview of possible Facebook social plug-ins and how to recognise them is available here: http://developers.facebook.com/docs/plugins/.
When you visit our website, your browser will automatically connect to the Facebook servers and Facebook content will be loaded. By implementing Facebook plug-ins, Facebook will be informed by your page visits. When you are logged on to your Facebook account, Facebook can directly use your account when an interaction with a Facebook social plug-in takes place, for instance by clicking the “Like” button or placing a comment. The information will directly be transferred to Facebook and stored on their server. We cannot exercise any influence on this process nor on the content of the social plug-ins.

The target and width of the data transfer to, any other processes and usage of data by Facebook can be found and adjusted, such as the relevant rights and privacy settings for you, in the privacy statement of Facebook at: http://www.facebook.com/policy.php  
When you do not want Facebook to collect data about you via our website, you should log out of your Facebook account before visiting this website.

You want to deactivate cookies?
If you don’t want to use cookies, you can deactivate them in your browser settings. Detailed instructions on how to deactivate cookies in your browser can be found here:

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Internet Explorer: http://windows.microsoft.com/en-gb/windows7/how-to-manage-cookies-in-internet-explorer-9

Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

Safari: http://support.apple.com/kb/PH5042

Opera: http://www.opera.com/help/tutorials/security/cookies/

Please keep in mind that some cookies are crucial in order for our website to work.



We point out that all illustrations, photos and texts are copyrighted on our website. Please understand that misuse can be tracked.


Applicable law and jurisdiction

The Grifters ltd runs the whole service (webshop, customer service and logistic) from Bulgaria, Bulgarian law therefore governs it and should any legal discrepancy occur, it will be dealt with in a Bulgarian court of law. The application of the UN-Agreement on Contracts on the International Purchase of Goods of 11th April 1988 is excluded.

If the customer has not general legal jurisdiction in his/her country, has changed residence since the purchase contract was made or has a temporary residence in another country or his/her residence is not fixed/known at the time of the suit, The Grifters ltd will apply Bulgaria as the jurisdiction for any disputes arising as a result of a contract.



This page may contain links to third party websites or services which are not operated by The Grifters ltd. In these instances, The Grifters ltd is not responsible for the content as it is not controlled by us.

Statutory rights


The above terms and conditions are not intended to replace or compromise your statutory rights in any way.