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Frequently Asked Questions

 

How do I know if the size that I ordered is the right size for me?

There is a size chart in the description of each product that will guide you with the measurements, please check for each item before purchase.

 

Can I track my order?

Yes, every order has a tracking number, which you receive in an email after your purchase. In the email there is also a link with more information where you can track your order.

 

Do you ship to my country?

Yes! We ship worldwide. If we have difficulties to ship to your country, we inform you on time and issue a full refund.

 

What payment methods do you accept?

Paypal Express Checkout, Paypal, Credit and Debit Cards.

 

Can I purchase an item if I don't have a Paypal account?

You can checkout in the shop using your credit/debit card information without need to have a Paypal account, or you can use the standard Credit and Debit Card payment option.

 

Can I pay with Western Union™ and Bank transfer:

 

Unfortunately not, our payment options are Paypal Express Checkout, Paypal, Credit and Debit Cards.

 

How much will I pay for shipping?

 

The shipping prices depend on the shipping method that you have chosen. You can check the price to your country in this table. For more information about shipping and handing check here.

 

Why should I provide my phone number?

It is not necessary to provide us with your phone number, but it is better, as we only use it to contact you, if there are any problems or difficulties with the shipping, or we weren’t able to find you at the provided address.

How can I contact you directly with any queries?

Please, email us at shop@thegrifters.org  with any questions. We will respond you as soon as possible.

 

Is it safe to shop online?

Yes, we have the resources that guarantee the security of your purchases.

 

Are out-of-stock items restocked?

We don’t make restocks of any collection, but if we do, we announce it with a newsletter, through all our profiles in the social media and in our page.

 

Will I receive the same product that I see in the photo?

Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

 

Is it possible to receive periodic information via email about The Grifters latest new products, offers and news?

Yes, by simply subscribing to our newsletter. Do this you have to go to the bottom of our main page , or at our Facebook  fan page .

 

How can I be sure that I've made my purchase correctly?

Once you have paid your order, you will receive a conformation email. If you do not receive an email, please contact our customer service at shop@thegrifters.org .

 

 

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