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FREE RETURN & FREE EXCHANGE POLICY

FREE RETURN POLICY

 

We offer FREE RETURN in case you are not satisfied with our product, the size doesn’t fit, or there is some defect. You can make this within 30 days after your purchase. In case you want to return an item you have to do following steps:

 

  1. Contact us at shop@thegrifters.org and inform us that you will send us the item back.
  2. We will provide you a shipping address.
  3. Make sure that you have packaged the item without any damages. Make sure nothing from the package we’ve sent to you is missing.
  4. Please, send the package with a tracking number and standard delivery. We do cover shipping costs up to 15 EUR
  5. Please, send us a photo of the recipe of the shipping cost.
  6. In case that there are missing items, or the item is damaged, we will contact you and tell you that we can’t accept the package and we will send it back to you, without a refund.
  7. If everything is fine with the package, we send you the shipping costs, the same way you made the payment (credit/debit card, Paypal).

 

We are doing all we can to make you ultra-satisfied, incredibly happy and scream like a small baby once you receive your purchase. If there is something else that troubles you, don’t hesitate to send us a mail at shop@thegrifters.com . We are fulltime problem-solvers and solution-finders!

 

FREE EXCHANGE POLICY

 

We offer FREE EXCHANGE. All our products are checked for defects, but we are (still) humans (this might change in the future though) - errors happen. An exchange is possible, if there are any defects on the item, or your size doesn’t fit, color is not as expected, or you are not satisfied with the product. . Every item has: size chart in centimeters and inches (for clothing) and technical description to avoid this. To be eligible for an exchange, your item must be unused and in the same condition that you received it. Any item not in its original condition or damaged or with missing parts for reasons not due to us, will not be exchanged. If all the above rules are followed, you have to do following steps to exchange the item:

 

  1. Contact us at shop@thegrifters.org and inform us that you will send us the item back.
  2. We will provide you a shipping address.
  3. Make sure that you have packaged the item without any damages. Make sure nothing from the package we’ve sent to you is missing.
  4. Please, send the package with a tracking number and standard delivery. We do cover shipping costs up to 15 EUR
  5. Please, send us a photo of the recipe of the shipping cost and tell us the way you want the money to be sent to you (Bank or PayPal).
  6. Once we receive the package, we will contact you with the tracking number of the new shipment.
  7. In case we are out of stock and can’t make the exchange, you become a full refund for the item.

 

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.